We understand that the time just after the death of a loved one is difficult. While we can’t make the sadness go away, we can at least help make the process for filing a death claim convenient.
The first thing to do is call the insured’s financial professional. If you don’t know who the financial professional is or, if you prefer, you can call our Customer Service Center Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time, at
1-800-778-2255. A representative will let you know the steps you’ll need to take to file the claim. Before you call, make sure you have the insured’s:
If you are not the policy beneficiary, you may be asked for the beneficiary's address.
After the call, the Customer Service Representative will, if necessary, send a claims package along with a cover letter that outlines any requirements for processing your claim. Typically these requirements include:
A return envelope will be provided in the claim package to help ensure we get the information we need to process your claim.